http://www.huffingtonpost.com/charles-a-francis/how-to-beat-workplace-str_b_8201590.html
Most of us do not listen closely when we’re engaged in conversation. Stephen Covey once said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” We are usually thinking about how to interject our opinion, or of something entirely different.
To practice deep listening, start by looking into other people’s eyes. Then pay close attention to what they’re saying, and resist the temptation to let your mind wander off. This will dramatically improve your communication and relationships, because people will see that you’re sincerely interested in what they have to say. It shows appreciation and respect, and works wonders for healing and transformation.