|Client-centred services – The organisation treats people with respect and delivers services in a manner that has regard for their dignity, privacy and independence.|
|Community wellbeing – The organisation provides services which reflect the principle that the welfare and interests of the|
child or young person are first and paramount and where the wellbeing of all is upheld.
|Cultural competence – The organisation provides services that are culturally appropriate to clients.|
|Staffing – The organisation has the staffing capability and capacity to deliver services safely.|
|Health and safety – The organisation ensures clients, staff and visitors are protected from risk.|
|Governance and management structure and systems – The organisation has a clearly defined and effective governance and management structure and systems.|
|Finance management and systems – The organisation is financially viable and manages its finances competently.|
|Resolution of complaints related to service – Resolution of complaints related to service provision|
|Quality improvement – The organisation aims for excellence and manages the quality and risk of services.|
|Client services and programmes – The organisation provides client services and/or programmes that meet clients’ assessed needs,|
reflect desired outcomes and goals, and are planned, co-ordinated and reviewed.