Recognise and respect clients’ ethnic, cultural and spiritual values

Social Sector Accreditation Standards – The organisation will have a policy and procedure in place to ensure work with clients is carried out in a culturally competent manner.

Evidence the organisation ensures services are culturally appropriate may be found in:

  • cultural diversity in client data
  • cultural diversity of staffing
  • cultural training and supervision provided to staff
  • consultations with cultural group(s)
  • the use of cultural networks, and advocacy and interest groups
  • the translation of documents and records
  • documentation relating to the use of cultural advocates
  • data on ethnicity used to design and deliver appropriate programmes and services.

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