Experts say the hospitality industry is rife with abuses of power

The teenager is one of three complainants who have launched formal sexual harassment claims against parent company Restaurant Brands, with the Human Rights Commission in recent months.

The claims made by young women at both Pizza Hut and KFC stores around the country include:

* Harassment was common and included unwanted physical touching, comments, texts and in one case, physical threats.
* Supervisors and managers did not know how to handle disclosures of sexual misconduct at the stores, told a complainant to stay quiet and in one case, destroyed text evidence.
* Measures to keep complainants safe after they reported the abuse were absent or inadequate.
* The company refused to investigate because “too much time” had passed.
* Investigations were poorly carried out and complainants were not told anything of the outcomes.
* An alleged perpetrator was paid while the investigation took place, but the complainant was forced to use her leave.
* In some cases, the alleged perpetrator was promoted or moved into a more senior position at other stores, with the company refusing to say whether the behaviour had been found proved.

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