Be prepared for commuter delays this morning as the first day of 'March Madness' begins — intensified with planned industrial action by Auckland train services.https://t.co/sAtcHjnjbY pic.twitter.com/6gPGQKCMNI

— nzherald (@nzherald) February 25, 2018

https://en.wikipedia.org/wiki/Assertiveness

Assertiveness is the quality of being self-assured and confident without being aggressive. In the field of psychology and psychotherapy, it is a learnable skill and mode of communication. Dorland’s Medical Dictionary defines assertiveness as:

a form of behavior characterized by a confident declaration or affirmation of a statement without need of proof; this affirms the person’s rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one’s rights or point of view.[1]

During the second half of the 20th century, assertiveness was increasingly singled out as a behavioral skill taught by many personal development experts, behavior therapists, and cognitive behavioral therapists. Assertiveness is often linked to self-esteem. The term and concept was popularized to the general public by books such as Your Perfect Right: A Guide to Assertive Behavior (1970) by Robert E. Alberti and Michael L. Emmons and When I Say No, I Feel Guilty: How To Cope Using the Skills of Systematic Assertiveness Therapy (1975) by Manuel J. Smith.