Marc Bush, chief policy adviser at Young Minds, said that while online counselling services are valuable, “they shouldn’t replace face-to-face therapy with a trained professional. If a young person is struggling, we would encourage them to talk to their GP in the first instance, or to contact an established service like The Mix, Childline or the Samaritans.”
For Rackham, who has generalised anxiety disorder, online counselling wasn’t the right fit. “I felt it was near impossible for the therapist to really get a sense of the issues I was dealing with, as all they had to go from was my typed-out words. I think I realised after that online session how crucial interpersonal interaction was.
“I’m a big fan of using technology in all areas of my life as a solution to everyday problems. I have apps for everything, but when it comes to mental health, you have to choose how technology plays a role in your recovery very carefully.”