http://www.independent.co.uk/travel/news-and-advice/airbnb-safety-sexual-assault-allegations-against-host-in-madrid-raise-questions-about-websites-responsibilities-10457992.html
The experience of Jacob Lopez, 19, is one such example, after a stay with an Airbnb host left the teenager needing trauma therapy.
After a successful stay using the firm in Brazil, Lopez decided to use the service again for a trip to the Spanish capital of Madrid.
When Lopez called his mother, Michaela Giles, to say his host had locked him inside an apartment and was threatening him to submit to a sexual act, she called Airbnb for help, the New York Times reported.
But staff would not call the police or disclose the address where her son was staying, and told her to contact the police and ask them to call the company instead.